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In revealing the qualities and importance of proactive IT support, the authors are taking an innovative view of the scopes of managing technological processes in a company. The reason for the firms to find out possible problems beforehand and to take measures earlier is to set a good example of what can be done to have a well-functioning system. In other words, the business presence of IT support means not waiting for problems to emerge with your equipment and not losing time on them, but it is, in fact, you to set up the processes, to make your IT environment more productive and stable, to improve security and cost savings over time.
