The IT support sector is changing quickly because of this. The reshape of IT support models has occurred in the context of remote work, digital transformation and cyber security which has become an increasingly significant challenge among the companies. By 2025, it will not be enough for companies to react to the problems, but they will also have to anticipate – and, of course, prevent – them. The article is about the long-expected arrival of the top IT support trends in 2025, their^3 meaning for the industry and the necessary preparations for the IT teams.