Hosted PBX Pricing UK What Is Included And What Is Not
How much does hosted PBX pricing UK actually cost, and what are you really paying for?
Let's be honest. Pricing pages can feel confusing. One provider says £8 per user. Another says £25. Then extras and setup fees start appearing. It gets messy fast.
If you are moving away from ISDN before the 2027 switch off, or upgrading your business VoIP phone system, you need clear numbers. No hidden costs. No vague promises. Just facts.
At Cleartwo, we help UK businesses roll out fully managed hosted VoIP with UK support and a 99.99% uptime SLA. So let's break down hosted PBX pricing UK properly. Let's go.
What Is Hosted PBX And Why Pricing Matters In 2026
A hosted PBX is your office phone system in the cloud. No bulky hardware. No on site PBX box. It runs over the internet using VoIP, which means Voice over Internet Protocol. That simply means calls travel through your internet connection.
It is often part of a wider cloud PBX and hosted VoIP solution. Your team can answer calls on desk phones, mobiles, laptops, and even inside Microsoft Teams. That is the flexibility businesses need in 2026.
The PSTN network will switch off by January 2027. That is happening. If you still use ISDN, you will have to move. Leave it too late and you risk rushed installs and higher costs. So when you search for hosted PBX pricing UK, this is a serious decision. Not just browsing.
Hosted PBX Pricing UK Explained Simply
Alright. Let's talk numbers.
Most UK providers charge per user per month. This is your seat licence. Typical ranges are:
- £5 to £15 per user for basic packages
- £15 to £25 per user for mid range packages
- £25 to £40 per user for advanced UCaaS features
Sounds simple. But here is the twist. Not everything is included.
If you read our breakdown of hidden VoIP costs, you will see how fast a cheap quote can grow. Always check what is inside the package. No cap.
What Is Usually Included
Most solid hosted VoIP packages include:
- UK landline minutes
- Auto attendant
- Call forwarding
- Voicemail to email
- Mobile softphone app
- Basic call reporting
- Cloud PBX management portal
This covers the core needs of most UK SMEs. It gives you flexibility and remote working built in. Simple as that.
What Is Often Not Included
This is where costs can rise.
- Call recording
- CRM integration
- Microsoft Teams phone integration
- Advanced analytics
- Number porting
- Setup and onboarding
- SIP trunking add ons
Call recording alone can add £5 to £10 per user each month. CRM integration can also cost extra.
If you need secure and compliant recording, review VoIP integrations and security carefully. Make sure everything is listed clearly in your quote.
Hardware Costs And Setup Fees
Now let's talk hardware.
Desk phones usually cost between £50 and £250 each as a one off payment. Some providers offer rental options.
If you choose softphones and mobile apps only, you can skip hardware costs. That is the cloud vibe. Flexible and scalable.
UK setup fees normally range from:
- £0 for basic remote setup
- £100 to £500 for larger deployments
- Custom pricing for multi site rollouts
At Cleartwo, we include managed implementation. We handle number porting, call flows, training, and go live support. No chaos. Just smooth delivery.
How Hosted PBX Compares To Traditional ISDN Costs
This is where things get interesting.
Traditional PBX systems can cost £3,000 to £15,000 upfront. Then you pay for maintenance, line rental, and call charges.
Hosted VoIP removes the large hardware bill. You get predictable monthly pricing. Many SMEs save up to 60% compared to legacy systems.
If you want detailed figures, read our full guide to VoIP phone system cost UK. It shows real examples so you can compare properly.
Microsoft Teams Phone And Hosted PBX Pricing
This is a huge shift in business telephony right now.
Millions use Microsoft Teams daily. Businesses want voice inside Teams without paying high calling plan fees.
With Direct Routing, you can connect your hosted PBX to Teams. This allows:
- Internal calling inside Teams
- External PSTN calls
- Shared call queues
- Central reporting
If you are exploring this route, check our Microsoft Teams phone system UK guide. It explains how to control costs and avoid overpaying.
Teams integration may be included or priced as an add on. Always confirm.
What Impacts Hosted PBX Pricing The Most
Hosted PBX pricing UK is shaped by what your business needs.
Main cost drivers include:
- Number of users
- Call volume
- International minutes
- Compliance recording
- CRM integration level
- Multi site setup
- Support level
A five user startup will not pay the same as a sixty user recruitment firm with heavy outbound calls. Context matters.
When your phone system connects to custom CRM systems, you remove manual dialling and logging. That boosts productivity and keeps your sales flow moving.
Hosted PBX And Digital Transformation
This is bigger than just phone lines.
Hosted PBX connects with your wider digital setup. It links with CRM, automation, reporting, and security tools.
- Cloud CRM
- AI driven solutions
- Digital marketing solutions
- IT support for businesses
- IT security for SMEs
When integrated with AI marketing tools and automation, calls can trigger workflows and auto log leads. Reports generate instantly. That is proper unified communications.
You can see how Cleartwo builds full ecosystems on our full turnkey business solutions page.
Why We Recommend CallSwitch One
Let's talk platform.
We provide hosted VoIP powered by CallSwitch One.
It delivers enterprise level features at SME friendly pricing. You get advanced routing, call queues, recording, and CRM integration built into one cloud PBX core.
Cleartwo is a CallSwitch One reseller. That means you get:
- Competitive pricing
- UK based support
- Managed implementation
- Ongoing account management
- Personal service, not just login details
Some providers hand over access and disappear. That is outdated energy. Cleartwo manages your rollout and supports you long term.
So What Should You Budget In 2026
Let's bring it together.
For most UK SMEs, realistic hosted PBX pricing UK looks like:
- £15 to £25 per user per month for a solid mid range system
- Plus £5 to £10 per user for advanced call recording if needed
- One off £100 to £500 for onboarding if not included
If someone offers £6 all in, ask what is missing. Support. Reporting. Integrations.
Cheap sounds good. But stable, secure, and scalable cloud PBX that supports growth is the real win. You have got this.
FAQs About Hosted PBX Pricing UK
What Is The Average Hosted PBX Cost Per User In The UK
Most UK businesses pay between £15 and £25 per user each month for a mid range hosted VoIP system. Basic plans can start around £5. Advanced packages with recording and CRM integration can exceed £30 per user.
Does Hosted PBX Pricing Include Call Recording
Not always. Many providers charge an extra £5 to £10 per user per month. Always confirm if storage, compliance controls, and playback tools are included.
How Does The PSTN Switch Off Affect Hosted PBX Pricing
The 2027 PSTN switch off is pushing businesses to move to VoIP. Hosted PBX remains cost effective compared to ISDN. Moving early helps avoid rushed migrations and higher costs.
Can Hosted PBX Integrate With Microsoft Teams
Yes. Using Direct Routing, hosted PBX can connect to Microsoft Teams. This enables external calling, call queues, and reporting inside Teams.
How Long Does Setup Take
Small businesses can go live within days once numbers are ported. Larger multi site projects may take a few weeks. Cleartwo manages configuration, testing, and training to ensure a smooth launch.
If you want clear numbers for your setup, speak to a VoIP specialist at Cleartwo. No pressure. Just clarity.
Let's get your business telephony future ready. Let's go.
